Care Instructions

Always remove your jewelry before going to bed and before any strenuous activity. Avoid spraying perfume or applying creams directly onto your jewelry. When you're not wearing your jewelry, store it in a separate plastic bag. Silver naturally oxidizes over time. To delay oxidation keep your BFR jewelry away from moisture and water. To clean your silver jewelry use metal polish and a polishing cloth, or some lemon juice and baking soda.

 

Shipping Policies

ISRAEL - Free standard shipping. 

WORLDWIDE - $8 standard shipping.

We ship via registered air mail with a tracking number. PLEASE NOTE - Most of our items are made-to-order, and take different times to produce. Please expect up to three weeks for production, in most cases your item will be ready sooner. Shipment from Israel may take up to 21 days, although it will usually arrive faster. Please contact us for express shipping options.

 

Returns + Exchanges

Please note that the essence of a handmade product is that it doesn't look machine made and every piece is unique. If you experience any problems with a piece you have purchased, please contact us via mail - bfromrock@gmail.com and we will resolve it in any way we can. We accept returns/ exchanges within 14 business days of receipt of your package upon approval by Born From Rock. Item must be returned in its original packaging and condition via registered insured mail. The customer is responsible for return shipping. We recommend that any return made to us will be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. Once we have received the item(s) we will refund the cost of the item(s). Shipping charges will not be refunded. We only refund to the credit card / Paypal account that was used to place the order.